Terms & Conditions

These terms and conditions will apply at any time when you access and use our Services, the Website, and all Content as a registered user of our Services, and by continuing to use our Services and Website you accept these terms and conditions as amended from time to time ("Terms"). They constitute a binding legal agreement between you and us in that respect.

We may amend these terms and conditions at any time, for any reason, and without prior notice.

The Pet Owner(s) use of the services provided by MyPeterinarian (and its sitters/carers) will be deemed acceptance of the following terms and conditions.

MyPeterinarian ("us", "we" or "MyPeterinarian") provides professional pet care & veterinary services to cats, dogs, and a variety of other pets.

MyPeterinarian is registered in Denmark with CVR number: 39029804

Address: Peder Hvitfeldts Stræde 16, 1173 København, Denmark

Email: info@mypeterinarian.com

Agreement Means the agreement between us and the "Pet Owner" to our Services and includes at all times these Terms. Booking Means the Pet Owner pays the Booking Fee for our Services. We reserve the right to change from time to time the manner in which Bookings are made. A Booking is not covered by any scheme of financial protection and you should ensure that you have adequate insurance cover. Booking Dates Means the dates of services that are requested by the Pet Owner. Booking Fee Means the applicable fees for our services. Content Means collectively all information content on or made available through our Services, including but not limited to text, graphics, images, music, software, audio, video, information, documents, compilations, data, or other materials posted by means of our Services, whether by us or you or any other User. Pet(s) Means any domesticated animal(s) that can legally be owned in Denmark. Pet Owner Means the owner of a Pet who seeks to use our Services through our Website. Pet services Means pet-sitting or visits, dog walking, and overnight stays that take place at the pet owner's home. Pet boarding meanwhile takes place at one of our team members' homes. Website Means the entirety of www.mypeterinarian.com website and any related mobile or other applications. You Unless the context otherwise provides, means a Pet Owner and User of the Website.

a) Pet Care Providers
MyPeterinarian's sitters and carers provide services in accordance with applicable legislation and rules and as agreed with the Pet Owner.

We ensure that pets are adequately supplied with food and water and receive suitable exercise and are monitored and visited at appropriate agreed-upon times.

We ensure that pets are kept in suitable accommodation in terms of size, temperature, cleanliness, ventilation, and lighting.

We ensure taking precautions to protect pets in the event of an emergency, including fire.

We ensure taking steps to prevent and control the spread of contagious or infectious diseases among pets in our care, including where necessary the provision of adequate isolation facilities.

We will keep a register containing a description of any pets received into our care during boarding, date of arrival and departure, and the name and address of the owner.

We will take every precaution to ensure your pet(s) are happy and safe. However, we will not accept responsibility for canine influenza, injuries, illness, or death of your pet(s) from any cause.

MyPeterinarian and its sitters/carers cannot be responsible for any complications pets may suffer or the actions of pets while they are unattended.

b) Pet Owners
Pet Owner(s) will be required to complete a Service Contract prior to commencement of care. If the Pet Owner(s) have not completed a Service Contract when the commencement of care has started, the Pet Owner(s) agree by default to all Terms and Conditions of Business as stipulated on this page.

The Pet Owner(s) accepts all responsibility for their pet(s) actions and shall reimburse MyPeterinarian for all services rendered and/or for all required medical treatment and/or for any injury or damage caused by their pet(s) to other dogs, animals, sitters/carers or property.

Your pet(s) must have a current Vaccination Certificate (where applicable). MyPeterinarian must be advised of any medications and dosages that your pet(s) are taking, and must be supplied with a feeding and medicine schedule.

MyPeterinarian reserves the right to decline any booking if there is any sign that your pet(s) have aggressive, threatening behavior that will put the sitter/carer at risk of injury.

a) Creating your Account
To create an account, you must select a username and password. Make sure to provide correct information during the registration process. MyPeterinarian reserves the right at its sole discretion to refuse to allow a user to open an account for any reason, or to limit the number of accounts a User can create.

b) Booking
Subject to the confirmation of the Booking by MyPeterinarian, the booking is complete and forms the Agreement between MyPeterinarian and the Pet Owner when we receive the payment of the Booking Fee for our Services. MyPeterinarian will then send a confirmation email of the Booking.

c) Multiple Booking Package Policy
At MyPeterinarian, we offer package deals for clients purchasing multiple bookings. The validity of these packages is six months from the start date. In cases where the start date is not explicitly defined, the validity period commences from the purchase date. Any unused bookings after the expiration of the validity period will be forfeited.

Our standard services include walks that cater to the overall well-being of all dogs under our care. If a client has two or more dogs and requests separate walks for each dog, an additional fee will apply to cover the extra time and effort required by our caretakers. The additional fee for separate walks will be communicated to the client in advance, ensuring transparency in our pricing structure.

Our standard service zones are classified as Zones 1 – 3, encompassing specific geographical areas. For addresses located outside Zones 1 – 3, clients will be subject to a Distance Fee. The Distance Fee will be determined based on the distance from our designated service zones and communicated to the client upon consultation. The booking will be confirmed upon settlement of the Distance Fee.

Changes made within 24 hours of your scheduled appointment are considered last-minute and will incur a fee.

The Pet Owner must notify MyPeterinarian of any cancellation by email at hej@mypeterinarian.com at least 48 hours in advance if the Pet Owner wishes to be credited back for the cancellation.

Cancellation fees will be as follows:

48 hours notice for cancellation: 50% will be refunded as a gift card.
24 hours or less notice for cancellation: NO REFUND GIVEN TO CLIENT.
During holidays: No refunds and no credits.

All fees are payable upon booking. Where payment is not received per these terms, MyPeterinarian reserves the right to not proceed with any previously agreed arrangements.

Pet Owners are recommended to book as far in advance as possible, especially for School Holidays, Public Holidays, and the month of December.

If the Pet Owner fails to show up for a scheduled veterinary or grooming service appointment without providing at least 48 hours notice of cancellation, a fee of 455 DKK will be added to the outstanding amount. This fee is necessary to compensate our veterinary and grooming staff for their time and resources allocated for the appointment.

Boarding and Overnight Stays are charged per 24-hour period, typically commencing from the agreed drop-off time.

Late Departure Charges:
0 to 3 Hours Late: An additional fee equivalent to one half-day 'Daycare At Home' charge will be applied.
Over 3 to 6 Hours Late: An additional fee equivalent to one full-day 'Daycare At Home' charge will be applied.
Over 6 Hours Late: This will constitute an additional full night of boarding, and the standard nightly boarding rate will apply.

Clients are encouraged to communicate their estimated pick-up times in advance and notify us as soon as possible of any potential delays.

a) Refunds for services or purchases made through MyPeterinarian will be issued solely in the form of MyPeterinarian gift cards.

b) This policy applies to all refundable transactions, including but not limited to canceled services, returned products, or instances where a refund is deemed appropriate.

c) The gift card will be issued for the equivalent amount of the original purchase and can be used for any MyPeterinarian products or services.

d) No cash refunds will be provided under any circumstances.

e) MyPeterinarian reserves the right to interpret, modify, or terminate this refund policy at its discretion.

Physical Products (food, merchandise, supplies):
We accept returns of unused and unopened physical products within 14 days of purchase, in accordance with the Danish Consumer Contracts Act (forbrugeraftaleloven). To initiate a return, contact us at hej@mypeterinarian.com with your order details.

Return conditions:
- Products must be in original, unopened packaging
- Prescription medications cannot be returned for safety reasons
- Pet food satisfaction guarantee: dry food bags and wet food multi-packs (boxes of sachets) may be returned for a full refund if your pet does not like the food, provided at least 80% of the product remains. Individual cans or single sachets of wet food are not eligible for return
- All returns must be brought to our store in person (we do not offer shipping)

Defective products: If you receive a defective or incorrect product, we will replace it or issue a full refund at no cost to you. Contact us within 14 days of receiving the product.

Refund processing: Refunds for returned physical products are processed to the original payment method within 14 business days of receiving the returned product.

The Pet Owner(s) upon booking with MyPeterinarian accepts and agrees to the following terms of liability:

Pet Owners agree to MyPeterinarian's engaging of the services of Independent Contractors (also known as Sub Contractors) when required. The Pet Owner(s) will be notified when such a situation arises.

Independent Contractors are not employees or staff. The Independent Contractor is totally responsible for providing their own public liability insurance, professional indemnity, police certificate, and other certifications.

MyPeterinarian accepts no responsibility or liability for any action of a Contractor in the performance of the Contract with MyPeterinarian and the Pet Owner(s).

The Pet Owner grants MyPeterinarian the irrevocable right and permission to take photographs of the pet(s) for commercial use.

The Pet Owner(s) authorizes the Service Contract or any verbal agreement of service to be valid approval for future services.

To ensure a clean and hygienic environment, we kindly request that if your pet has difficulty using the designated potty area and has accidents on carpets or furniture, please provide us with a pre-warning.

Please supply us with the necessary tools you use to address and prevent accidents, such as diapers, diaper pads, or any other appropriate items. Failure to provide this information and necessary supplies may result in additional cleaning charges.